Redwood Library and Athenæum's eStore
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Delivery & Return Policies

Delivery & Shipping Policy

Prints are shipped using the following shipping carriers and methods:

  1. Domestic deliveries are shipped via UPS Ground or United States Postal Service (USPS) Priority Mail, depending on the print size. The delivery time frame is 10 business days. 
  2. International deliveries are shipped via USPS Priority Mail International. The delivery time frame is 17-20 business days.

Prints are shipped flat or in tubes, depending on the quantity and size of the prints.


Digital images are available for immediate download by clicking the Downloads link on the My Account page.



100% Satisfaction Guaranteed:  Return, Refund and Exchange Policy


If you are not 100% satisfied with your print, we will offer a full refund for the cost of the print within 30 calendar days (excluding shipping & handling charges and credit card processing fees). Please contact us at if you're not 100% satisified and would like to return or exchange your print.


Unfortunately, since there is no way to protect downloadable images from being used and then returned, it is not feasible to offer this same return policy for downloads. Instead, we will offer a one time credit toward the purchase of a comparably priced image if you are not 100% satisfied with a downloadable digital file.

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